Scale expertise, within your business.
Visual communication tools to help streamline communications, scale employee expertise, and achieve better results wherever your team is.
Give your high-value customers the help they need, when they need it, to secure sales and avoid costly returns. Connect them directly to your best people so that they can avoid long wait times on the phone or in a chat queue.
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Voice, text & video escalationsStream live from smartphone to your central resource management system with a crystal clear quality, regardless of where they are located. |
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Queue and manage communicationsIncoming streams are queued, allowing multiple users to accept calls, resulting in more effective processing with less resources. |
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Truly multilingual communicationConversations conducted by voice and instant messenger are automatically recorded, logged and translated to the user’s native language |
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How it works
Scan
Scan barcodes or job numbers using the Ion Assist app.
Connect
Summary emails with unique customer link
Stream
Stream what you see and solve in field issues efficiently.
Record
Track every interaction and log all photos and videos
White Label solutions for you business.
| HOW ION ASSIST HELPS SEKO TO SERVE THEIR CLIENTS: |
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Features that track of all your data points
You can’t run a high quality business without high quality data points. We track everything for you and keep your data private.
System Integration
Data import and export API’s facilitating seamless system integration of communications.
Tracking
Customer and employee requests directed to a central resource directly with a unique reference number.
Referencing
Reference / order numbers / unique ID’s are dynamically routed to pre-determined teams and individuals.
Location Technology
GPS pinpoints infield locations, allowing technical resource monitoring and key location guidance.
Privacy
Keep personal contact details secure by letting drivers and customers keep their number hidden.