Scale expertise, within your business.

Unlock the full potential of your in field workers with centralised business communications and decentralised expertise.

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Visual communication tools to help streamline communications, scale employee expertise, and achieve better results wherever your team is.

Give your high-value customers the help they need, when they need it, to secure sales and avoid costly returns. Connect them directly to your best people so that they can avoid long wait times on the phone or in a chat queue.

  • Livestream
  • Share Photos
  • Annotate Live Video
  • Multilingual
  • Chat Location Data
  • Integrated API
Voice, text & video escalations

Stream live from smartphone to your central resource management system with a crystal clear quality, regardless of where they are located.

Queue and manage communications

Incoming streams are queued, allowing multiple users to accept calls, resulting in more effective processing with less resources.

Truly multilingual communication

Conversations conducted by voice and instant messenger are automatically recorded, logged and translated to the user’s native language

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How it works

Scan

Scan barcodes or job numbers using the Ion Assist app.

Connect

Summary emails with unique customer link

Stream

Stream what you see and solve in field issues efficiently.

Record

Track every interaction and log all photos and videos

White Label solutions for you business.

HOW ION ASSIST HELPS SEKO TO SERVE THEIR CLIENTS:
  • Assists with technical installation and site issues
  • Ensures consistent service standards across global markets
  • Enables an expedited service against genuine warranty claims
  • Expand sales channels through self-installation support
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Features that track of all your data points

You can’t run a high quality business without high quality data points. We track everything for you and keep your data private.

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System Integration

Data import and export API’s facilitating seamless system integration of communications.

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Tracking

Customer and employee requests directed to a central resource directly with a unique reference number.

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Referencing

Reference / order numbers / unique ID’s are dynamically routed to pre-determined teams and individuals.

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Location Technology

GPS pinpoints infield locations, allowing technical resource monitoring and key location guidance.

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Privacy

Keep personal contact details secure by letting drivers and customers keep their number hidden.