Give your high-value customers the help they need, when they need it, to secure sales and avoid costly returns. Connect them directly to your best people so that they can avoid long wait times on the phone or in a chat queue.
Voice, text & video escalations
Stream live from smartphone to your central resource management system with a crystal clear quality, regardless of where they are located.
Queue and manage communications
Incoming streams are queued, allowing multiple users to accept calls, resulting in more effective processing with less resources.
Truly multilingual communication
Conversations conducted by voice and instant messenger are automatically recorded, logged and translated to the user’s native language
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Scan barcodes or job numbers using the Ion Assist app.
Summary emails with unique customer link
Stream what you see and solve in field issues efficiently.
Track every interaction and log all photos and videos
|HOW ION ASSIST HELPS SEKO TO SERVE THEIR CLIENTS:|
You can’t run a high quality business without high quality data points. We track everything for you and keep your data private.
Data import and export API’s facilitating seamless system integration of communications.
Customer and employee requests directed to a central resource directly with a unique reference number.
Reference / order numbers / unique ID’s are dynamically routed to pre-determined teams and individuals.
GPS pinpoints infield locations, allowing technical resource monitoring and key location guidance.
Keep personal contact details secure by letting drivers and customers keep their number hidden.